Customer Care Program
Commitment to our clients
Rua Seguridad takes great pride in the quality of its thermoplastic paints and additives, road marking equipment, and road marking services.
To ensure 100% continued satisfaction from all clients who purchase our road marking products and services, Rua Seguridad abides by its six-point comprehensive Customer Care Program, which commits to the following.
PRE-SELLING ASSISTANCE
In-depth technical consultations on all of Rua Seguridad’s road marking products and services – even before you buy.
ON-SITE PRODUCT AND SERVICE DEPLOYMENT
Hands-on, onsite training with Rua Seguridad engineers for road marking equipment usage and thermoplastic paint application, free for all first-time buyers.
POST-SALES CUSTOMER AND TECHNICAL SUPPORT
In-depth technical consultations on all of Rua Seguridad’s road marking products and services – even before you buy.
QUALITY ROAD MARKETING APPLICATION BY RUA SEGURIDAD CREW
Site inspections and deployment of Rua Seguridad road marking crew, who will execute your road marking service requirements according to strict, certified safety standards
EQUIPMENT MAINTENANCE
Scheduled operations and maintenance sessions to calibrate and optimize your road marking equipment.
REPAIR AND EMERGENCY RENTALS
Road marking equipment repair and emergency substitute rentals in case of a breakdown.
The Rua Seguridad Guarantee
Rua Seguridad’s Customer Care Program guarantee is extended to all clients who purchase any of our thermoplastic paints, road marking materials, road marking equipment.
This guarantee is also valid for all road marking service engagements performed by Rua Seguridad on behalf of our clients.
Count on us to deliver the products and services you need.
Need Help?
Send in your queries and give us your feedback on our service via our Contact page.
